Stansted Airport Duty Manager

3 weeks ago


Stansted, United Kingdom ABM UK Full time

Job Title: Duty Manager - Operations Lead

Job Summary:

We are seeking a highly skilled and experienced Duty Manager - Operations Lead to join our team at ABM UK. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airport services.

Key Responsibilities:

  • Manage and supervise a team of operational staff to ensure that all airport authority service level agreements are met and maintained.
  • Develop and implement key performance indicators for direct reports to drive performance and efficiency.
  • Proactively consult with airlines in the event of any service failure or significant event.
  • Ensure compliance with HSE, DFT, and MAG protocol, as well as airport operating procedures.
  • Maintain effective customer contact and resolve any problems in a timely manner.
  • Implement effective rostering and absence management processes.
  • Ensure staff under your control sign on and off correctly in accordance with company policy and procedures.
  • Establish and maintain good relationships and lines of communication with client airlines, other airlines, and airport stakeholders.
  • Promote a culture of service excellence and maintain a professional image.

Requirements:

  • Customer service experience.
  • Knowledge of cash management and bookkeeping procedures.
  • Team management skills.
  • Strong organizational skills.
  • Experience with facilities maintenance and/or security.
  • Strong problem-solving skills.
  • Availability to work in shifts, including weekends.

Benefits:

  • Free parking.
  • 80% subsidy on Stansted Travel card.
  • Flexible hours.
  • World Duty Free Discount.
  • Career Progression.

Essential Criteria for an Airside Pass:

  • To be considered for the role, you will need to provide a full 5-year history of employment, self-employment, unemployment, and education.
  • Valid photographic proof of identity.
  • Valid Visa/Proof of right to work for non-UK and out-of-EU nationals.
  • Proof of National Insurance No. (or evidence that you have applied for one).
  • Proof of identity and address.
  • Acceptance of and willingness to undergo a Criminal Record Check (CRC) and Airside Security Clearance.

Language: English (en-US)



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