Senior Operations Analyst
4 weeks ago
Make a Real Impact at DTCC
DTCC is at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Key Responsibilities:
- Actively handle multiple projects, taking responsibility for meeting required turn-around time commitments and with the highest level of accuracy.
- Respond to client requests with regards to Global Service Bureau services.
- Manage assigned cases in Salesforce, make the necessary updates on the case, and work with the client in confirming closure of the case.
- Adhere to agreed quality standards in executing all assigned tasks, ensuring 100% compliance to Information Security and Client Confidential Information policies of the organization.
- Generate various reports for clients, including benchmark reports, data quality initiative reports, etc.
Requirements:
- Bachelor's degree preferred but not essential.
- Minimum of 3 years' experience.
- Collaborates well within and across teams.
- Communicates openly with team members and others.
We Offer Top-Class Training and Development
Note this role comes with an attractive shift allowance of £3500 per annum
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