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Hospitality and Events Supervisor

2 months ago

Edinburgh, Edinburgh, United Kingdom Restaurant Associates Full time

Job Summary:

We are seeking an experienced Hospitality and Events Supervisor to join our team at Restaurant Associates. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our catering and service operations.

Key Responsibilities:

  • Serving Customers: Provide exceptional customer service, ensuring a seamless and personalized experience for our clients.
  • Team Supervision: Supervise our teams to deliver impeccable food and customer service, maintaining high standards of quality and presentation.
  • Communication and Liaison: Communicate regularly with your line manager to monitor key performance indicators (KPIs) and targets, and liaise between customers and our culinary and service teams to exceed expectations.
  • Brand Representation: Represent Restaurant Associates and maintain a positive brand image, upholding our values and standards.
  • Training and Development: Support and train our teams, leading from the front to ensure everyone can excel in their role, and implement and review Health & Safety standards to ensure compliance across all catering and service teams.

Requirements:

  • Previous Supervisory Experience: Proven experience as a supervisor in events or a similar role, with a customer-centred focus.
  • Passion for Food and Service: A passion for great-tasting food and exceptional customer service, with experience managing teams in a similar role.
  • Communication and Organizational Skills: Excellent communication and organizational skills, with the ability to work in a fast-paced environment.
  • Ambition and Motivation: An ambitious and motivated individual who is always looking to upskill and contribute to the success of our team.