Service Delivery Coordinator

18 hours ago

Winchester, Hampshire, United Kingdom Mid Hampshire Healthcare Ltd Full time

About the Role

Mid Hampshire Healthcare Ltd is seeking a highly organized and detail-oriented Service Delivery Coordinator to provide end-to-end administrative and coordination support to the Service Delivery Team. The successful candidate will ensure smooth and efficient services are provided to our patients and member practices.

Key Responsibilities

  • Be the primary contact for MHH member practices and patients for specific clinic/procedure booking and other general inquiries.
  • Monitor the MHH Admin email inboxes, addressing issues raised in a timely manner or escalating to other members of the team, if necessary.
  • Manage all other incoming and outgoing administration required for the service (namely post).
  • Deal with general inquiries and ensure these are dealt with efficiently.
  • Responsibility for incoming and outgoing referrals through electronic referral systems (eRs) and self-referrals.
  • Management of EMIS (clinical system) Patient Administration Lists ensuring all service users are processed in accordance with service operating procedures.
  • Manage the clinical system EMIS ensuring that the appointment templates are in place as far in advance as possible.
  • Booking and confirming patient appointments.
  • Assist in the administration and delivery when required of clinical and non-clinical stock within MHH Services.
  • Assist in the management of test results.
  • Establish and maintain clear filing systems for administrative paperwork.
  • Assist in maintaining office equipment and supplies and arranging new orders in accordance with company policy.

About Us

Mid Hampshire Healthcare (MHH) is a GP Federation created in 2014, covering the Winchester and Andover regions of Hampshire. Our vision is to enhance the delivery of healthcare services for the 220,000+ patients within our local area and in partnership with our 18 Member Practices and 4 PCNs. We develop and deliver Primary Care and Community services across Hampshire. We always strive to deliver the highest standards of care and to have the patient at the centre of the services we provide.

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