Dispute Resolution Officer
4 weeks ago
Are you a motivated and customer-focused individual looking for a challenging role in a dynamic environment? We are seeking a Dispute Resolution Officer to join our team at DVC Sports Centre.
About the Role:
We are looking for a highly organized and detail-oriented individual to provide exceptional customer service to our learners, employees, and members. As a Dispute Resolution Officer, you will be responsible for managing day-to-day operations, ensuring customer satisfaction, and resolving any issues that may arise.
Key Responsibilities:
- Provide exceptional customer service to all stakeholders
- Manage day-to-day operations, including customer service, health and safety, and bookings
- Work collaboratively with the operational management team to achieve goals and objectives
- Provide leadership and support to staff members
- Manage facilities and staff, ensuring customer satisfaction and resolving any issues that may arise
Requirements:
- Minimum of a Level 3 Sports or Leisure related qualification
- Level 2 Gym Instructor qualification
- Full First Aid at Work qualification
- Experience of supervisory responsibilities and significant knowledge of health and safety guidelines in a sports and leisure centre environment
- Ability to work flexibly, including evenings and weekends
What We Offer:
- Access to local government pensions scheme
- Up to 41 days annual leave per year
- Access to the gyms, restaurants, and salons
- Staff health & wellbeing and benefits schemes
- Full, part-time, and flexible working hours available
- Parking available at all sites
- Fantastic career development opportunities
How to Apply:
If you are a motivated and customer-focused individual looking for a challenging role in a dynamic environment, please click apply to be redirected to our website to complete your application.
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