Dispute Resolution Officer

4 weeks ago


Sheffield, Sheffield, United Kingdom RNN Group Full time
Job Title: Dispute Resolution Officer

Are you a motivated and customer-focused individual looking for a challenging role in a dynamic environment? We are seeking a Dispute Resolution Officer to join our team at DVC Sports Centre.

About the Role:

We are looking for a highly organized and detail-oriented individual to provide exceptional customer service to our learners, employees, and members. As a Dispute Resolution Officer, you will be responsible for managing day-to-day operations, ensuring customer satisfaction, and resolving any issues that may arise.

Key Responsibilities:

  • Provide exceptional customer service to all stakeholders
  • Manage day-to-day operations, including customer service, health and safety, and bookings
  • Work collaboratively with the operational management team to achieve goals and objectives
  • Provide leadership and support to staff members
  • Manage facilities and staff, ensuring customer satisfaction and resolving any issues that may arise

Requirements:

  • Minimum of a Level 3 Sports or Leisure related qualification
  • Level 2 Gym Instructor qualification
  • Full First Aid at Work qualification
  • Experience of supervisory responsibilities and significant knowledge of health and safety guidelines in a sports and leisure centre environment
  • Ability to work flexibly, including evenings and weekends

What We Offer:

  • Access to local government pensions scheme
  • Up to 41 days annual leave per year
  • Access to the gyms, restaurants, and salons
  • Staff health & wellbeing and benefits schemes
  • Full, part-time, and flexible working hours available
  • Parking available at all sites
  • Fantastic career development opportunities

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging role in a dynamic environment, please click apply to be redirected to our website to complete your application.



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