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IT Infrastructure Specialist

2 months ago


East Grinstead, West Sussex, United Kingdom entrust IT Full time
About entrustIT Group

entrustIT Group is a leading provider of IT solutions and services, with a strong presence in the mid-market sector. Founded in 2006, the company has grown significantly over the years, delivering innovative solutions to businesses of all sizes.

Job Summary

We are seeking an experienced IT Infrastructure Engineer to join our team in East Grinstead. As a key member of our infrastructure team, you will be responsible for supporting customer infrastructures for multiple clients across the region.

Key Responsibilities
  • Handle escalated calls from the IT Help Desk
  • Understand a client's IT infrastructure and make changes safely and effectively to meet their business goals
  • Manage relationships with third parties for any escalated tickets
  • Keep operational documentation up to date
  • Research, recommend, and plan infrastructure systems
  • Travel to client sites in the region when needed
Requirements
  • Minimum 3 years' experience supporting IT infrastructures for organisations with users
  • CompTIA qualifications, past apprenticeship success
  • Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veaam
  • Maths and English qualifications equivalent to GCSE C or above
Desirable Experience
  • Delivering multiple IT Infrastructure change projects in a Microsoft-based operating environment
  • Cloud services such as Microsoft 365, operating and delivering modern workplace services and tools
  • Virtual Apps and Desktops (Citrix, Microsoft)
  • Microsoft Exchange (any supported versions)
  • Virtualisation knowledge - Hyper-v, XenServer, VMware
  • Local and area networking
  • VoIP systems
What We Offer
  • Working for an established MSP
  • Friendly working environment
  • Competitive Salary