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Technical Integration Specialist

2 months ago

Market Harborough, Leicestershire, United Kingdom Paynt Full time

Job Overview

We are seeking a highly skilled Technical Integration Manager to join our team at Paynt, a dynamic payment solution and infrastructure provider. As a key member of our team, you will be responsible for managing complex integration projects from start to finish, providing exceptional assistance to merchants, partners, and payment gateways, and offering consultancy on our payment web services/APIs during the integration phase.

Key Responsibilities

  • Provide technical support and guidance to clients during the integration process, ensuring seamless integration with our payment platform and various POS solutions.
  • Analyze and propose the best payment integration solutions tailored to clients' POS and e-commerce businesses, leveraging your expertise in web services/APIs, including SOAP, JSON, and HTML concepts.
  • Manage the technical onboarding process, guiding clients from the testing phase to live operations, and acting as a subject matter expert and 2nd line support post go-live phase.
  • Collaborate with ISOs, ISVs, and sales teams during the pre-sales phase to establish and execute a comprehensive implementation plan, and help sales teams derive and present payment solutions, participating in customer meetings and presentations.
  • Track and report the status of active projects, identifying and mitigating technical risks proactively, and maintain and develop both internal and customer-facing technical documentation.
  • Provide training and contribute to internal knowledge-sharing initiatives, helping to cultivate a collaborative knowledge atmosphere, and monitor gateway alerts and system error tools daily to ensure the highest levels of service continuity.

Requirements

  • Minimum of 2+ years of relevant experience in a technical/integrations role, or similar.
  • Strong technical understanding of web services/APIs, including SOAP, JSON, and HTML concepts (development skills are optional but advantageous).
  • Experience in the payment industry would be advantageous.
  • IT and programming knowledge are highly preferred.
  • Independent and proactive attitude with a can-do mentality and a sense of responsibility.
  • Excellent interpersonal and communication skills, both written and verbal, with a focus on delivering exceptional customer service.
  • Strong team player, eager to learn and grow within the company.
  • Positive, accurate, and professional approach in all dealings.
  • Problem-solving skills and the ability to navigate and resolve issues independently.
  • Fluent in spoken and written English.

What We Offer

  • Competitive salary that is being reviewed regularly.
  • Equity compensation on top.
  • Hybrid working model.
  • Lively, diverse, and fun working environment with endless growth opportunities.
  • Training and certification opportunities.