Service Delivery Specialist
23 hours ago
Delivering Exceptional Support
">We're seeking a skilled Customer Service Executive to join our team at Internetwork Expert. As a key member of our support team, you'll provide exceptional customer service, resolving issues efficiently and effectively.
">Your Responsibilities
">- Proactively handle and resolve customer queries via email and phone, consistently delivering a positive customer experience.
- Analyse customer feedback and service trends to identify patterns and recommend data-driven strategies for improvement.
- Develop and implement process enhancements to reduce contact volume and improve overall customer satisfaction.
- Act as a primary point of contact for customers using our delivery services, ensuring seamless communication and resolution.
Your Requirements
">To succeed as a Customer Service Executive, you'll possess:
">- Superb organisational and time management skills, enabling you to meet targets and deadlines efficiently.
- Familiarity with delivery services or logistics is beneficial but not mandatory.
Our Offer
">We provide a comprehensive package, including:
">- 33 days annual leave (FTE), allowing for relaxation and rejuvenation.
- Enhanced MAT and PAT pay, recognising your hard work and dedication.
- A collaborative work environment where innovation and creativity thrive.
- Opportunities for growth and development, empowering you to excel in your career.
- A competitive salary of £26,000 - £27,000 per annum (FTE).
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