Service Delivery Specialist

23 hours ago


Plymouth, Plymouth, United Kingdom Internetwork Expert Full time

Delivering Exceptional Support

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We're seeking a skilled Customer Service Executive to join our team at Internetwork Expert. As a key member of our support team, you'll provide exceptional customer service, resolving issues efficiently and effectively.

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Your Responsibilities

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  • Proactively handle and resolve customer queries via email and phone, consistently delivering a positive customer experience.
  • Analyse customer feedback and service trends to identify patterns and recommend data-driven strategies for improvement.
  • Develop and implement process enhancements to reduce contact volume and improve overall customer satisfaction.
  • Act as a primary point of contact for customers using our delivery services, ensuring seamless communication and resolution.
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Your Requirements

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To succeed as a Customer Service Executive, you'll possess:

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  • Superb organisational and time management skills, enabling you to meet targets and deadlines efficiently.
  • Familiarity with delivery services or logistics is beneficial but not mandatory.
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Our Offer

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We provide a comprehensive package, including:

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  • 33 days annual leave (FTE), allowing for relaxation and rejuvenation.
  • Enhanced MAT and PAT pay, recognising your hard work and dedication.
  • A collaborative work environment where innovation and creativity thrive.
  • Opportunities for growth and development, empowering you to excel in your career.
  • A competitive salary of £26,000 - £27,000 per annum (FTE).


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