Customer Service Technician

3 weeks ago


London, Greater London, United Kingdom Candy Hoover Group S.r.l. Full time

We are seeking a skilled and motivated Customer Service Technician to join our team in North West London.

About the Role

As a Field Service Engineer, you will be responsible for visiting customers in their homes and fixing any appliance issues to get them up and running again.

You will be managing your time throughout the day, keeping customers and colleagues updated on your progress, and ensuring that stock levels in your van are maintained.

A full, valid driving licence is required for this role. You will also have the opportunity to earn bonus incentives on products sold.

Key Responsibilities
  • Visit customers in their homes and repair appliances
  • Manage your time effectively to meet customer needs
  • Maintain accurate records of stock levels and customer interactions
  • Sell products and services to customers where possible
Requirements

To be successful in this role, you will need:

  • A strong technical background and excellent customer service skills
  • The ability to work independently and as part of a team
  • Excellent communication and organisational skills
  • A full, valid driving licence
What We Offer

We offer a competitive salary of £32,916-£37,304 per annum, depending on experience. In addition to this, you will receive:

  • A London allowance of up to £6,500 per annum
  • Bonus potential of up to £2,500 per annum
  • An enhanced rate of pay over time
  • Up to 6% pension contribution
  • Brilliant staff discounts on products and services
Why Join Us?

We are a leading provider of household appliances and we pride ourselves on delivering exceptional customer service. If you are a motivated and talented individual who is passionate about providing outstanding customer experiences, then we would love to hear from you.



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