Customer Service Technician

4 weeks ago


London, Greater London, United Kingdom Virgin Media O2 Full time

We are seeking a skilled Customer Service Technician to join our team in the Midlands and Northern England regions.

About the Role

As a Customer Service Technician, you will be responsible for providing exceptional customer service and technical support to our customers in their homes and businesses. You will work closely with our team to resolve technical issues and ensure that our customers receive the best possible service.

Key Responsibilities
  • Install, repair and maintain telecommunications equipment in customer premises
  • Diagnose and resolve technical issues related to our services
  • Provide excellent customer service and support through clear communication and empathy
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements

To be successful in this role, you will need:

  • A UK Manual driving licence with no more than 8 points
  • Good problem-solving skills and ability to think logically
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer

We offer a competitive salary of £31,500 per year, plus performance-related bonuses and a comprehensive benefits package including:

  • 25 days annual leave, including your birthday and all UK bank holidays
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits including the Unmind App and BUPA medical coverage
  • Lifelong learning opportunities and career development
Location

This role is based in the Midlands and Northern England regions, covering postcodes NG1-NG21, S40-S45 and DE5-DE75.



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