Resident Liaison Officer
3 weeks ago
Job Title: Resident Liaison Officer - Social Housing Specialist
Job Summary:
Spencer & James Limited is seeking a highly skilled Resident Liaison Officer to join their team in a permanent capacity. As a key member of the Social Housing sector, this role will focus on building strong relationships with tenants to minimize disruption during refurbishments.
Key Responsibilities:
- Develop and maintain effective relationships with tenants to ensure seamless communication and minimize disruption during refurbishments.
- Collaborate with client representatives and tenants to provide exceptional customer service and ensure a consistent customer care approach.
- Act as the escalation contact for handling tenant complaints and concerns.
- Initiate, coordinate, and supervise the Tenant-Customer-Resident relationships across multiple sites.
- Keep the on-site database current and reflective of ongoing activities.
Requirements:
- UK drivers license with access to a vehicle.
- A good attitude towards customer service and assistance.
- Prior experience within a Resident Liaison Officer position.
About Spencer & James Limited:
Spencer & James Limited is a leading main contractor in the Social Housing sector, committed to delivering exceptional customer service and building strong relationships with tenants.
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