Resident Liaison Officer

3 weeks ago


Slough, United Kingdom Spencer & James Limited Full time

Job Title: Resident Liaison Officer - Social Housing Specialist

Job Summary:

Spencer & James Limited is seeking a highly skilled Resident Liaison Officer to join their team in a permanent capacity. As a key member of the Social Housing sector, this role will focus on building strong relationships with tenants to minimize disruption during refurbishments.

Key Responsibilities:

  • Develop and maintain effective relationships with tenants to ensure seamless communication and minimize disruption during refurbishments.
  • Collaborate with client representatives and tenants to provide exceptional customer service and ensure a consistent customer care approach.
  • Act as the escalation contact for handling tenant complaints and concerns.
  • Initiate, coordinate, and supervise the Tenant-Customer-Resident relationships across multiple sites.
  • Keep the on-site database current and reflective of ongoing activities.

Requirements:

  • UK drivers license with access to a vehicle.
  • A good attitude towards customer service and assistance.
  • Prior experience within a Resident Liaison Officer position.

About Spencer & James Limited:

Spencer & James Limited is a leading main contractor in the Social Housing sector, committed to delivering exceptional customer service and building strong relationships with tenants.



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