Claims Manager
4 weeks ago
An exciting opportunity has arisen for an experienced Commercial Claims Manager to join our team at Carpenters Group. As a key member of our claims team, you will be responsible for overseeing and controlling the claims function across all motor claims areas, including AD.
Key Responsibilities:- Provide a high-level overview of claims performance and identify trends across the claims process.
- Develop and coach team managers to maximize their performance and that of their teams.
- Work with clients to enhance delivery of customer service and claims strategy for respective processes.
- Analyze data and predict trends to provide recommendations for improvement.
- Ensure data is disseminated across teams to promote understanding of team/individual performance.
- Oversee completion of monthly audits in accordance with business policy.
- Collaborate with training/QA to ensure delivery of appropriate training sessions.
- Quality check team managers to ensure completion of 121s/appraisals/PDPs.
- Liaise with team managers to address instances of poor performance.
- Identify talent and support the development of your people.
- Drive your own development by actively seeking opportunities.
- Stay up-to-date with developments in the insurance industry/legal industry.
- Ensure customers and the business are kept safe through team compliance to procedural and regulatory legislation.
- Strong level of commercial acumen with motor claims experience at senior level.
- Insurance claims trend analysis.
- Thorough knowledge of end-to-end motor claims processes.
- Supervisory/management experience in claims environment.
- Preferred working knowledge of claims IT systems.
- Working knowledge of Microsoft software (Excel).
- 25 days plus bank holidays or day in lieu.
- Hybrid working model.
- Holiday buy and sell.
- Medicash cash plan.
- My Medicash App.
- Discounts and cash back on travel and shopping.
- Life Assurance Scheme.
- Pension scheme.
- Active network of Wellbeing Champions.
- Training and development opportunities.
- Funded social events.
- Dress for your day policy.
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