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Customer Service Representative

2 months ago

Watford, Hertfordshire, United Kingdom Medtronic Full time

About the Role

We are seeking a skilled Customer Services Representative to provide technical support and guidance to customers using Medtronic Diabetes products and services. As a key member of our team, you will be responsible for resolving technical queries, exceeding customer expectations, and providing a world-class service.

Key Responsibilities

  • Provide safe and accurate technical support and guidance to customers
  • Resolve technical queries using troubleshooting tools and record details in our CRM database
  • Exceed customer expectations when handling and resolving inquiries
  • Responsibilities may include therapy and product knowledge, call management, and troubleshooting

Requirements

  • Great communication skills in Finnish and English
  • Ability to remain calm and demonstrate resilience during pressurised situations
  • Computer literate with experience using MS Office suite and a CRM system
  • Ability to effectively multi-task and navigate between programs
  • Basic to intermediate level of math skills required to assist customers with their vital statistics

What We Offer

  • A competitive salary and benefits package
  • A flexible working environment
  • Annual Incentive Plan and pension scheme
  • Training possibilities and employee assistance program

Our Commitment

We are committed to inclusion, diversity, and equity, and we strive to create a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.