Frontline Service Representative

4 days ago


Lisburn, United Kingdom Austin Fraser Full time
Customer Service Representative Job Description
Austin Fraser, a leading organization based in Lisburn, is seeking a highly motivated and experienced Customer Service Representative to fill a Full-Time, Permanent Position. The ideal candidate will have a strong background in customer service and office administration.

Key Responsibilities:
In this exciting opportunity, you will be responsible for:
  • Greeting and assisting visitors and customers in the reception area.
  • Updating customer information on the database.
  • Understanding customer needs and tailoring services accordingly.
  • Demonstrating excellent telephone etiquette when communicating with customers.
  • Upselling products and services to enhance the customer experience.
  • Collaborating with team members to improve service delivery and resolve issues.
  • Staying informed about product updates, promotions, and company policies to provide accurate information to customers.

Essential Criteria:
To be successful in this role, you must possess the following essential criteria:
  • At least 2 years of experience in customer service and office administration.
  • A minimum of 5 GCSEs Grades A-C, including Maths and English.
  • IT proficiency, specifically knowledge of Microsoft Word, Excel, and Outlook.
  • Excellent written and verbal communication skills, enabling effective stakeholder communication at all levels.
  • The ability to work independently as well as part of a team.
  • The capacity to manage and prioritize a busy workload under pressure.

Estimated Salary: £50 per hour (dependent on experience)

Company Overview: Austin Fraser is a leading organization based in Lisburn.

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