Senior Technical Support Specialist

2 days ago


Inverness, Highland, United Kingdom Global Energy Group Full time
About the Role

As a Senior Technical Support Specialist at Global Energy Group, you will play a vital role in providing exceptional technical support to our customers. This office-based position is perfect for those who enjoy working in a fast-paced environment and are passionate about delivering high-quality service.

Key Responsibilities
  • First-Line Support: Provide timely and effective first-line technical support to our customers via phone, email, or IT portal.
  • Call Management: Manage calls efficiently, logging and closing calls within our Service Desk system.
  • Technical Expertise: Offer 1st and 2nd line IT/telephony support for software, infrastructure, and desktop services provided to end-users.
  • Customer Satisfaction: Deliver a consistent, high-quality customer experience, ensuring customer satisfaction levels are maintained and improved.
Requirements

To succeed in this role, you will need:

  • 2-3 years of experience in an IT helpdesk or support environment.
  • Familiarity with key enterprise IT systems such as Microsoft Exchange, Office 365, etc.
  • Excellent communication and interpersonal skills.
  • A strong customer focus.
  • A desire to progress and learn new technologies.
  • A valid driving license.
About the Company

Global Energy Group is a performance-driven business that offers construction, maintenance, and enhancement solutions to a diverse range of energy industry customers. Our culture underpins everything we do, ensuring all our people are commercially astute, delivery-focused, empowered, entrepreneurial, and committed to building long-term working partnerships.

Compensation Package

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus additional benefits and opportunities for professional growth and development.



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