Customer Service Representative

3 weeks ago


Chessington, Greater London, United Kingdom Equals One Ltd Full time
Customer Service Representative

We offer a competitive salary of £24,252 per annum.

Main Responsibilities
  • Clinical bookings: Ensure clinicians are booked to capacity in line with key performance indicators (KPIs).
  • Raising orders: Enter orders onto the system efficiently when requests are received from service users or prescribers.
  • Scheduling of orders: Arrange convenient delivery/collection/repair dates with service users within KPI guidelines.
  • Engineers daily schedule: Book engineers daily to capacity.
  • Communication: Provide excellent customer service by answering calls in a courteous manner.
Key Performance Indicators
  • Orders processed accurately.
  • Queries resolved with excellent customer service.
  • Completed orders processed on time.
Required Skills and Qualifications
  • Excellent customer service skills.
  • Effective communication skills for interacting with internal staff and departments, prescribers, and service users.
  • Ability to work independently and as part of a team.


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