Content Strategist
1 month ago
Job Title: Content Strategist
Job Summary:
We are seeking a highly skilled Content Strategist to join our team at Awin. As a Content Strategist, you will be responsible for developing and curating high-quality content for our AI-driven chatbot. Your focus will be on ensuring that the Large Language Model (LLM) has accurate, relevant, and up-to-date information, allowing it to deliver effective and meaningful responses to our users.
Key Responsibilities:
- Work with subject matter experts to maintain a rich content repository and continuously refine it to improve chatbot performance.
- Create and manage a content strategy that ensures the chatbot provides accurate, relevant, and timely responses.
- Design conversation flows and prompts, working with UX and AI teams to ensure the chatbot delivers natural and user-friendly responses.
- Collaborate with data science and engineering teams to optimize training data and structure content for model fine-tuning and retraining.
- Ensure chatbot content aligns with product updates, company messaging, and customer service goals by working closely with product, CX, and tech teams.
Requirements:
- Experience in content management for AI, machine learning, or chatbot projects.
- Strong knowledge of LLMs, their limitations, and how to optimize content for machine learning models.
- Ability to collaborate with SMEs, product, data science, and tech teams to align content with business goals.
- Skilled at tracking and analyzing chatbot performance to refine content strategies.
- Proactive and innovative in developing content strategies that meet user needs while scaling.
What We Offer:
- A flexible four-day Flexi-Week at full pay and with no reduction on your annual holiday allowance.
- A comprehensive training suite, Awin Academy, to cover a wide range of skills that nurture you professionally and personally.
- A monthly allowance to cover part of your running costs while working remotely.
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