Hospitality Host

Hospitality Host

Are you looking for a unique and rewarding role in hospitality?

We are seeking a Hospitality Host to join our team at YHA Ambleside, situated in the heart of the Lake District National Park. As a key member of our team, you will play a vital role in providing exceptional customer service to our guests.

**Job Description:**

* Provide great customer service to all our customers, members and guests.
* Work on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
* Use our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
* Carry out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
* Assist in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

**Requirements:**

* Experience of working face to face with customers
* Experience of working in a team - can help others to achieve a common goal
* Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
* Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
* Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

**Benefits:**

* Competitive salary: £11.44 per hour (rising to £12.21 in March)
* 10 nights free hostel stays per year for you and up to 3 friends or family
* Access to YHA's staff discount and cash back portal
* Free YHA Membership each year
* Access to support via our Employee Assistance Program

**Why work for YHA?**

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

£11.44-£12.21 per hour

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