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Workshop Operations Manager
1 month ago
Job Purpose: The Workshop Controller plays a pivotal role in ensuring the efficient management of workshop resources at Harwoods. This involves optimizing resource allocation to meet departmental budgets while maintaining high customer satisfaction levels.
Key Responsibilities:
- Calculate and manage the effective use of workshop resources.
- Monitor individual and workshop efficiencies to ensure key performance indicators are met.
- Plan the distribution of work amongst the team utilizing available skills mix.
- Manage liaison between workshop and service reception on customer vehicle progress.
- Maintain and develop own skills and technical knowledge.
Requirements:
- Competency in numeracy, literacy, and IT.
- Good organizational and leadership skills with the ability to delegate and motivate the team.
- Strong problem-solving and decision-making skills.