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Workshop Operations Manager

1 month ago


Basingstoke, Hampshire, United Kingdom Harwoods Full time

Job Purpose: The Workshop Controller plays a pivotal role in ensuring the efficient management of workshop resources at Harwoods. This involves optimizing resource allocation to meet departmental budgets while maintaining high customer satisfaction levels.

Key Responsibilities:

  • Calculate and manage the effective use of workshop resources.
  • Monitor individual and workshop efficiencies to ensure key performance indicators are met.
  • Plan the distribution of work amongst the team utilizing available skills mix.
  • Manage liaison between workshop and service reception on customer vehicle progress.
  • Maintain and develop own skills and technical knowledge.

Requirements:

  • Competency in numeracy, literacy, and IT.
  • Good organizational and leadership skills with the ability to delegate and motivate the team.
  • Strong problem-solving and decision-making skills.