Store Lead

3 weeks ago


West Drayton, Greater London, United Kingdom Toolstation Full time

Delivering Excellence in Customer Service

As a Store Manager at Toolstation, you will be responsible for leading a team to deliver sales through superb customer service and amazing results. Your key focus will be on delivering an outstanding customer proposition, ensuring that every customer interaction is positive and productive.

Key Responsibilities:

  • Leading a high-performing team to achieve sales targets and exceed customer expectations
  • Ensuring excellent customer service through effective team management and coaching
  • Managing branch operations, including stock control, delivery, and branch maintenance
  • Developing and implementing sales strategies to drive business growth
  • Collaborating with other departments to achieve business objectives

Requirements:

  • Proven track record in developing high-performing retail teams
  • Excellent customer service skills and a passion for delivering results
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced retail environment
  • Flexibility and willingness to adapt to changing business needs

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A fun and dynamic work environment
  • The chance to work for a leading retailer with a strong reputation for customer service
  • Opportunities for career progression and growth

About Us:

Toolstation is one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies. We are an integral part of Travis Perkins plc and pride ourselves on delivering a lot more than just tools. Our store expansion programme and the size and diversity of our Group mean we always have opportunities for ambitious people who want to grow with us.


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