Senior Quality Assurance Coordinator

2 weeks ago


Bristol, Bristol, United Kingdom OVO Energy Full time
About OVO Energy

We are on a mission to solve one of humanity's biggest challenges, the climate crisis. Our diverse team is working together to change the world, and we need your skills to help us achieve our goal.

Job Description

This role sits in the quality assurance team within OVO Energy Solutions, where we install energy efficiency measures in domestic properties through commercial contracts secured with social housing providers and other partnerships.

The successful candidate will be responsible for creating process documentation to support the delivery of energy efficiency measures to homes. This includes maintaining a document register, developing process maps, and supporting the business in maintaining records relating to risk and change management.

Key Responsibilities
  • Document Management: Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
  • Process Creation: Development of process maps and supporting documentation.
  • Support the business in maintaining records relating to risk and change management.
  • Complete assurance reporting.
  • CUSTOMER SERVICE: Support Assurance team in handling customer calls and complaints when required (cover as required).
Requirements
  • Experience in creating process maps and process documentation.
  • Strong IT skills specifically in spreadsheets with ability to create reporting.
  • Strong communication and presentation skills.
  • Ability to work well on own initiative and as part of team.
  • Attention to detail.
  • Self-motivated and assertive.
  • Desirable but not essential - knowledge and understanding of the installation of energy efficiency measures, particularly External Wall Insulation, Cavity Wall Insulation, Underfloor Insulation, Boilers, and Heating Controls & renewables.
  • Desirable but not essential - Knowledge and understanding of the installation of energy efficiency measures and associated regulatory and legal requirements, particularly the Energy Company Obligation and PAS 2030.
Benefits

We offer a competitive salary of £25,000 - £28,000, depending on experience, plus an on-target bonus of 15%. We also provide a range of benefits, including:

  • A generous holiday entitlement of 34 days per year.
  • A healthcare cash plan or private medical insurance, depending on career level.
  • Critical illness cover and life assurance.
  • Health assessments and more.
  • Gym membership, gadget, travel and cyber insurance.
  • Workplace ISA, will writing services, DNA testing, and dental insurance.
  • Extra holiday buying, discount dining, culture cards, tech loans, and charity donations.
  • Up to £300 off any OVO Energy plan when paying by Direct Debit.
  • Personal carbon offsetting and discounts on smart thermostats and EV chargers.
  • Ultra-low emission car leasing and cycle to work scheme.


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