EAP Program Coordinator Role

6 days ago

Hayes, Greater London, United Kingdom Uniphar Group Full time

Job Title: EAP Program Coordinator

Division: Uniphar Pharma, a global division operating across US, Europe, APAC, and MENA, bringing a range of pharmaceutical services to manufacturers across the product life cycle.

About the Role:

We are seeking a highly skilled EAP Program Coordinator to join our global Expanded Access team. As part of this team, you will be responsible for engaging with healthcare professionals to support Expanded Access programs.

Key Responsibilities:

  1. Manage all HCP inquiries into dedicated program email boxes and telephone lines.
  2. Work closely with the Project Management team to understand the specifics of each program and support with any updates required.
  3. Assist HCPs with queries and escalate any medical inquiries to relevant personnel.
  4. Manage the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin.
  5. Manage HCP and hospital accounts within Durbin systems, liaising with QA/RP colleagues and finance colleagues to complete account setup and revalidation if needed.
  6. Responsible for managing new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrollment of patients into each program by their HCP.
  7. Progress approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product.
  8. Manage reports and dashboards to communicate on program metrics to internal teams and also Pharmaceutical company clients.
  9. Create and issue invoices for product orders and manages the submission of invoices into hospital and site systems.
  10. Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice payments.

Requirements:

  • Ideal candidate should be educated to degree level.
  • Fluent in English and French, German, or Italian.
  • Previous experience in healthcare/pharmaceutical customer services.
  • Proficient in the use of Microsoft Office, namely: Outlook, Word, and Excel.
  • Previous experience of ERP systems use such as SAP or D365 an advantage.

Company Information:

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach.

As a global partner to pharma and medtech manufacturers, Uniphar works to improve patient access to medicines and treatments around the world. The company provides outsourced and specialized services to its clients, leveraging strong relationships with 200+ of the world's best-known pharmaceutical manufacturers across multiple geographies, enabled by cutting-edge digital technology and expert teams.

Culture at Uniphar:

Uniphar lives and breathes four key culture pillars:

  1. We have a People First approach, doing the right thing and taking a stand for our people.
  2. We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.
  3. We have a Common Purpose that connects our diversified businesses and people.
  4. Finally, Trust is at the heart of how we operate.

How We'd Like to Work Together:

We are a global team, offering flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face-to-face meetings in other locations, as needed. There may also be some flexibility required to interact with colleagues or clients in their time zones (i.e., it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how intertwined work and life have become and offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

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