Service Director

3 weeks ago


Poole, Poole, United Kingdom Rubicon Recruitment Group Full time

Head of Client Services

Rubicon's client is a world leader in intelligent electric heating and renewable energy solutions. As a Head of Service, you will lead growth, focusing on achieving monthly targets, annual budget objectives, and long-term growth strategies. Your responsibilities will span developing innovative service solutions, establishing a high-performing, remotely managed field service capability, and delivering exceptional customer experiences.

The role requires a deep understanding of lean processes to improve quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, and improved performance measures. Additionally, ensuring compliance with standards for cost control, margin management, waste reduction, quality, SHEQ, and complete and on-time delivery at the lowest possible cost is crucial.

The ideal candidate will have experience in a senior management role including responsibility for management of an entire function. Management experience within a manufacturing and contracting environment is also essential. Proven success in driving change in commercial approach, margin control, operational excellence, cost reduction, and labor utilization is required.

We offer a competitive salary of £65,000 per annum and a range of benefits, including Health Cash Plan, Cycle to Work Scheme, Employee Discount, Value Awards, and 24 days holiday + BH.


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