Customer Experience Manager

20 hours ago

Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full time
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at MICHELIN Connected Fleet. As a key member of our Customer Experience Management team, you will play a critical role in understanding our customers' needs, creating intimacy, and adapting solutions to meet these needs.

Key Responsibilities
  • Coach our customers to get value from Masternaut products and services
  • Monitor, review, and implement improvements to service performance
  • Connect Customer Experience Manager across the business, working with all departments to ensure the Customers' needs are at the forefront of a seamless service
  • Perform root cause analysis of customer issues and implement solutions to resolve these issues permanently
  • Obtain, collate, and present customer feedback and insight on both service and product
Requirements
  • University degree, and a track record of continuous professional growth
  • Customer service experience with system and process knowledge
  • Ability and confidence to operate effectively across a broad range of customers at senior management level
  • Commercial appreciation
What We Offer

We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. Work life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role.

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