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Customer Relationship Manager
2 months ago
We are seeking a skilled Business Development Specialist to join our team. In this role, you will be responsible for driving business growth and customer satisfaction through exceptional service delivery. You will work closely with clients to understand their business needs and educate them on best practices to help meet their goals.
Key Responsibilities
Conduct thorough analyses of client needs and objectives, identifying opportunities to align our software system with their business goals. Provide proactive care through check-ins, training plans, and remote meetings, ultimately resulting in clients having the confidence to use our software to its fullest. Collaborate with internal teams to gather and relay client feedback, contributing to product enhancements and overall service improvement.
Requirements
Exhaustive knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook. Understanding of Solicitor's Account Rules and ability to provide onsite training. Proficiency in working with software systems and ability to quickly learn and understand complex applications. Must be a car owner with a full UK driving license and willing to travel when required.
What We Offer
A competitive salary and commission structure, estimated at £50,000 - £65,000 per annum, depending on experience. Our benefits package includes private health insurance, life insurance cover, employee assistance program, 25 days holiday (plus 8 bank holidays), and free light lunch and snacks.
