Field Service Engineer

4 weeks ago

Gloucester, Gloucestershire, United Kingdom Loma Systems Full time

Job Summary

We are seeking a highly skilled Field Service Engineer to join our National Response Team. As a key member of our team, you will be responsible for providing high quality field-based technical expertise to our customers in the UK.

Key Responsibilities

  • Carry out repairs, on-site commissioning, service, and calibration of customer's inline inspection equipment to stated processes and procedures.
  • Perform upgrades and refurbishments on customer sites.
  • Handle on-site customer queries in a fair and courteous manner.
  • Adapt to various environments and comply with local clients' health and safety regulations.
  • Complete necessary paperwork accurately and on time in accordance with company procedures.
  • Cooperate with overtime requirements and participate in the on-call standby rota system as needed.
  • Continuously improve product knowledge and provide technical support via phone and email when required.

Requirements

  • Good technical electrical/electronics skills - minimum HNC or similar qualification in electromechanical/electrical engineering.
  • Experience in a field service role and familiarity with customer service aspects, including commissioning, repairs, and servicing.
  • PLC programming and knowledge of PC hardware are advantageous.
  • Good PC literacy and methodical approach to problem-solving.
  • Full current UK driving license and good customer service skills.
  • Flexibility to work overtime, including weekends, as required.
  • Role model of Loma's behaviours: Hands-on, One Team, Positive Mindset, delivering on our Commitments, and Taking the initiative.

About Loma Systems

Loma Systems is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. We pride ourselves on delivering high-quality technical service and trusted advice to our customers. Our culture is hands-on, and every individual is encouraged to take the initiative to get things done. We offer a personalized experience to each employee, while providing career progression and stability through our relationship with Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer.

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