Sales and Service Expert

2 days ago


Barnet, Greater London, United Kingdom Builders'​ Merchants News Full time

Our company, Builders' Merchants News, is seeking a dynamic and entrepreneurial individual to join our team as a Plumbing & Heating Sales Advisor.

About the Role

The successful candidate will be the first point of contact for customers, providing expert advice and exceptional service. They will assist customers with their purchases, manage inventory, and ensure the sales counter operates efficiently.

  • Process sales transactions accurately using our point-of-sale system, handle cash, credit, and debit card transactions.
  • Ensure the sales counter and store are clean, organized, and well-presented, with products displayed attractively.
  • Address customer inquiries, resolve complaints, and handle returns or exchanges efficiently and courteously.
  • Work closely with the sales team and other departments to ensure a seamless customer experience.

This role requires previous experience in retail, sales, or a customer service role, preferably within the plumbing or construction industry but not essential if willing to learn.

Key responsibilities include:

  • Providing expert advice and guidance to customers on plumbing and heating products.
  • Assisting customers with their purchases and resolving any queries or issues they may have.
  • Managing inventory levels and ensuring that the sales counter is always well-stocked.
  • Working closely with the sales team to achieve sales targets and improve customer satisfaction.

We offer a highly competitive salary based on experience, ranging from £25,000 to £35,000 per annum, plus benefits including a comprehensive training program, opportunities for career advancement, and a supportive work environment.



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