Retail Store Operations Manager
1 week ago
About Seasalt Limited
At Seasalt, we're a thriving retail lifestyle brand who puts our customers at the heart of everything we do. Our success relies on a talented retail team who bring our values to life by helping our customers dress with creativity and confidence season after season.
About the Role
We now have a fantastic opportunity for a Store Manager to join our Rushden Lakes team. As a Store Manager, you'll be responsible for taking ownership of all aspects of running a successful Seasalt store. Leading the way with exceptional retail skills, product knowledge, and commercial know-how, you'll help us create a positive atmosphere and inspire your team to deliver excellent service.
- Your Responsibilities
- Coaching and developing your team to drive performance through formative feedback, 121's, and development plans
- Creating a service culture within the store team that puts the customer at the heart of everything they do
- Ensuring your store team are motivated to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
- Taking ownership of sales, profitability, and KPI results, understanding what is required to drive performance in your store
- Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities for the business
- Implementing store visual merchandising, windows standards and guidelines, and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
- Utilising all product information to maximise sales opportunities, ensuring you and your team have a thorough product knowledge of all Seasalt products, including design inspiration, features, and benefits
- Managing store operations such as management of stock, loss prevention, escalation and incident reporting, health and safety, GDPR, cash handling, key holder responsibilities, and store safety standards amongst others
- Effectively recruiting a diverse and passionate team who confidently deliver excellent results
- Being responsible for the store, ensuring all physical business assets are maintained and all losses are minimised
- Identifying potential performance issues within your team and dealing with them effectively, either informally or formally
Your Benefits
As a Store Manager at Seasalt, you can expect a range of benefits, including:
- A competitive salary of up to £30,000 dependent on experience
- 34 days paid annual leave, increasing with length of service
- A Health Cash Plan scheme to cover costs of everyday health expenses plus virtual mental health support
- Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including online therapy and counselling
- A flexible benefits scheme to personalise your benefits package
- Enhanced family leave policies
- A Pension Scheme with generous 7% employer contributions
- A Life assurance programme
- Learning and Development opportunities including specialist training, coaching opportunities, and professional qualification support
- Do Good Things with our one day per year paid volunteering opportunities
- Employee networks to support and celebrate our people, including the Inclusion Network and Culture Crew
- Hundreds of savings on top retailers and gym memberships through our discount hub
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