Digital Transformation Lead

1 week ago


Bristol, Bristol, United Kingdom Imperial Brands Full time

At Imperial Brands, we're seeking an experienced Digital Transformation Lead to oversee our B2B platform. As a key member of our commercial platform team, you'll drive performance and enhance customer experiences across retailer digital touchpoints throughout the loyalty and commerce journey.

About the Role

You will be responsible for building features from existing concepts and developing new ideas based on business insights, consumer behavior, and technological advancements. Your strategic vision will translate into actionable plans, presented to senior management with data-driven arguments and market research.

Key Responsibilities
  • Define growth opportunities and initiate projects to deliver best-in-class retail portal and digital customer experiences.
  • Collaborate with markets and regions, through data and insights, to understand pain points and find innovative solutions within the context of the broader connected consumer strategy.
  • Develop processes to support ecommerce and CRM teams with capabilities and resources.

We offer a comprehensive compensation package with a salary of $120,000, bonus scheme, great pension scheme, generous holiday entitlement, and hybrid/flexible working opportunities.



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