IT Service Delivery Professional

2 days ago


Livingston, West Lothian, United Kingdom Office Angels Full time

Job Summary:

We are seeking a Help Desk Administrator to join our team on a temporary basis. The ideal candidate will have previous experience in a help desk or customer service role, with strong communication and organisational skills.

The Help Desk Administrator will be responsible for managing a high volume of inbound calls, addressing customer inquiries and providing solutions. They will also be responsible for handling administrative tasks, ensuring accurate documentation and data entry.

Responsibilities:

  • Manage a high volume of inbound calls, addressing customer inquiries and providing solutions
  • Handle administrative tasks, ensuring accurate documentation and data entry
  • Provide support to the wider team and assist with other duties as required
  • Maintain excellent communication with clients and team members

Requirements:

  • Previous experience in a help desk or customer service role
  • Strong communication and organisational skills
  • Ability to handle high volumes of calls and administrative work effectively
  • Excellent attention to detail and problem-solving skills

What We Offer:

As a Temp with Office Angels, you can expect:

  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
  • Access to discount vouchers with many high street brands
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues


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