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Fire Service Operations Manager

2 months ago

Stevenage, United Kingdom Parkside Recruitment Full time

Job Title: Fire Service Operations Manager

Location: Hertfordshire

Salary: £42,000 - £65,000 (Dependent on experience)

Hours: 8:30 am – 5:30 pm (including one unpaid hour for lunch)

Holiday: 23 days (including 3 days for Christmas shutdown) plus Bank Holidays

Benefits: Company vehicle provided

About:

Parkside Recruitment is seeking a seasoned Fire Service Operations Manager to lead their Fire Service Department. As a key member of the team, you will be responsible for overseeing the department's operations, ensuring seamless delivery of services to clients.

Key Responsibilities:

  • Manage the Fire Service Department, including budget oversight, Fire Service Engineers, and liaison with the Fire Installation Department.
  • Schedule and supervise Fire Service Engineer visits, ensuring they have appropriate paperwork and service bookings.
  • Process and action returned service documentation, including call-outs, remedial work, and recommendations.
  • Organize customer service reminders and renew service agreements.
  • Respond to customer call-outs and manage non-routine attendance.
  • Oversee out-of-hours call-out management and escalation.
  • Approve Fire Service Engineers' timesheets, monitor attendance, and manage holidays and absenteeism.
  • Prepare quotes for fire extinguishers, minor works, and installations, following British Standards.
  • Manage fire activations, false alarms, and customer complaints.
  • Provide technical support and hands-on assistance to engineers on-site when necessary.

Person Specification:

  • A team player with excellent communication and interpersonal skills.
  • Proactive and flexible, capable of managing various responsibilities effectively.
  • Able to liaise with staff and customers at all levels.
  • Willingness to learn and support the Fire Department Manager.

Equal Opportunities:

Parkside Recruitment is committed to promoting equality, diversity, and inclusion in the workplace. We welcome applications from all individuals regardless of race, gender, disability, age, sexual orientation, religion, or belief. We are an equal opportunities employer.