Front Desk Agent

4 weeks ago


London, Greater London, United Kingdom Jumeirah Carlton Tower Full time
About the Job

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Jumeirah Carlton Tower. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Greet and register arriving guests, ensuring that all necessary information is obtained and accurately recorded.
  • Escort guests to their rooms, explain hotel facilities and services, and assist with luggage.
  • Enter all arrivals' check-in and check-out details accurately in the computer system.
  • Ensure that the hotel's credit policy is adhered to at all times.
  • Make reservations and answer guest enquiries, providing information on hotel services and facilities.
  • Perform switchboard duties, answering incoming calls and responding to guest queries.
  • Carry out any other reasonable duties and responsibilities as assigned.
About You

We are looking for a highly motivated and customer-focused individual with excellent communication and interpersonal skills. You should be able to work cohesively with colleagues and provide exceptional service to our guests. Previous experience in a similar role is desirable, but not essential.

Benefits

We offer a competitive salary and excellent benefits package, including generous F&B benefits, reduced hotel rates, and access to our employee assistance programs. We also offer ongoing training and development opportunities to help you grow and succeed in your career.


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