Assistant to Guests

2 weeks ago


Northampton, Northamptonshire, United Kingdom Holiday Inn Northampton Full time

Guest Service Assistant Role

At Holiday Inn Northampton, we're looking for a skilled Guest Service Assistant to join our Front Office team. As a key member of our team, you'll be responsible for ensuring every guest receives a safe, outstanding experience.

Key Responsibilities:

  • Support your hotel in achieving all brand and company metrics and objectives
  • Build and develop relationships with guests, assessing their needs and adjusting your approach accordingly
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
  • Follow SOPs to ensure consistent hospitality for all guests
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements:

Ideally, you'll have some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. You'll also be comfortable using a range of technology, including MS Office.



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