Client Relationship Coordinator
4 weeks ago
About the Role
This exciting opportunity will provide the successful candidate with the chance to work in a fast-paced environment, delivering exceptional customer service and exceeding expectations. The Customer Co-ordinator will be responsible for supporting the delivery of NOCN Group's professional customer service, exceeding customer expectations and working closely with the Customer Service Team Leader and CPCS Team.
Key Responsibilities
- Provide a front-line and professional service to all customers across all business functions.
- Dealing directly with individual customers in support of scheme applications or providing advice and guidance about scheme rules and qualifications.
- Deal directly with employers seeking advice and guidance regarding the scheme and or learners.
- Processing customer information accurately and efficiently.
Requirements
- Have excellent communication and interpersonal skills.
- Have a strong understanding of customer service principles and practices.
- Be able to work effectively in a team environment.
About NOCN Group
NOCN Group offers a range of benefits, including career development opportunities, flexible working arrangements, and a positive work-life balance. We welcome applications from people of all backgrounds, especially those under-represented in the sector.
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