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Operations Support Coordinator
2 months ago
About the Role
Sunbelt Rentals is seeking a highly skilled and motivated Operations Support Coordinator to join our team on a fixed-term basis. As an Operations Support Coordinator, you will play a critical role in ensuring the smooth delivery of our hire process, from initial customer inquiry to post-hire feedback.
Key Responsibilities
- Manage customer transactions and documentation, ensuring accuracy and compliance with company policies and procedures.
- Partner with rehire partners to identify and implement service and system efficiencies, driving continuous improvement.
- Collaborate with all depots to ensure seamless communication and coordination.
- Effectively manage Sunbelt systems and procedures to ensure a smooth transition of the hire process.
- Manage customer invoicing, monitor additional POs, and provide financial reports.
About You
We're looking for a talented individual with a strong background in customer service or a similar role. You'll bring a unique combination of skills, including:
- Experience working in customer-facing roles, with a proven track record of delivering excellent customer service.
- Previous involvement in projects or organization of people, with a focus on driving results and improving processes.
- Strong written and communication skills, with the ability to negotiate and influence.
- Comfortable using your own judgment and initiative to make decisions, with a focus on customer satisfaction and company policies.
- A flexible and adaptable approach, with a willingness to learn new systems and technologies.
- A commitment to continuous improvement, with a focus on driving process improvements and enhancing customer experiences.
What We Offer
As a Sunbelt Rentals employee, you'll enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative and supportive work environment.
- A chance to work with a leading company in the equipment rental industry.
