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Night Team Leader
2 months ago
We are seeking a highly motivated and experienced Night Team Leader to join our team at Aparthotel Adagio London Sutton Point.
About the Role:The Night Team Leader will be responsible for ensuring the smooth operation of the hotel during the night shift, providing exceptional customer service to our guests, and leading a team of night staff to deliver outstanding results.
Key Responsibilities:- Manage hotel operations during the night shift, ensuring all areas are clean, safe, and secure.
- Provide guidance and support to the night team, promoting a positive and inclusive work environment.
- Undertake night audits and corridor checks to ensure the well-being of guests and staff.
- Develop and maintain strong relationships with guests, responding to their needs and concerns in a professional and courteous manner.
- Collaborate with other departments to ensure seamless communication and a continuous link between night and day shifts.
We offer a competitive hourly rate of £13.08, as well as a range of benefits, including:
- Employee benefit card offering discounted rates in Accor worldwide & free night stays in our UK hotels
- Learning programs through our Academies
- Excellent training and development opportunities
- Meals on duty
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
To be successful in this role, you will need:
- Availability to work from Monday to Sunday, between 5 nights a week
- Excellent communication and leadership skills
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
- Knowledge of hospitality operations and customer service principles
At Aparthotel Adagio London Sutton Point, we are committed to providing a positive and inclusive work environment, where our team members can grow and develop their skills. We offer a range of benefits and opportunities for career advancement, as well as the chance to make a real difference in the lives of our guests.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.
