Technical Service Delivery Manager
1 month ago
About Midwich
We are a forward-thinking organisation with an exciting future strategy. Our partners are world leading brands that demand effective service delivery and support.
The successful candidate will be responsible for delivering onsite field call outs and support post sales service contracts while also providing technical support for our contract clients.
This role involves working in partnership with businesses throughout the group to achieve service levels aligned to central offerings within their region.
Key responsibilities include leading the operational response to warranty claims, processing warranty contract orders, issuing and logging client entitlement, and accountable for delivery of the services and achieving all KPIs and SLAs associated with the service provision.
Job Requirements
- Degree in Electronics or Computer Science
- At least 3 years' experience in a similar role
- Excellent communication and problem-solving skills
- Familiarity with AV/IT technology and equipment
- Able to work independently and as part of a team
What We Offer
- An estimated salary of £55,000 - £65,000 per annum
- Contributory Pension Scheme
- Private Health Care
- Permanent Health Scheme
- Life Cover
- Profit Related Pay
- Paid Sickness Leave
- Staff Purchase Scheme
- Discounts from Local Businesses (dependant on location)
- Recruitment Finders Fee
- Employee Assistance Programme (EAP)
- Reduced Gym Membership (dependant on location)
- Cycle to Work Scheme
- Free Car Parking
- Shares Programme
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