Campaign Manager
2 months ago
About the Role
We are seeking a highly motivated and experienced Campaign Manager to join our team at Integrate. As a key member of our Professional Services team, you will be responsible for delivering exceptional client experiences and driving business growth through strategic campaign management.
Key Responsibilities
- Partner with sales leaders and act as a trusted advisor for all client campaign needs.
- Enhance the value of our products and services while cultivating trusted advisory relationships with assigned clients.
- Coordinate campaign execution using integrated tools and technologies for demand generation and display platforms.
- Establish a regular cadence with internal teams and key customer stakeholders to track achievement of agreed upon business objectives.
- Act as the point of contact and launch manager for client campaigns within your book of business.
- Transform campaign data into actionable insights, offering solutions aligned with clients' technical and business objectives.
- Proactively spot optimization opportunities and partner with sales to develop strategy and partnership with clients.
- Lead clients (new and existing) through Pipeline360/Integrate, overseeing implementations, integrations, maintenance, and expansion.
- Swiftly address various client requests. Facilitate communication among internal departments, providing updates on status, technical requirements, campaign progress, and issue resolution.
- Identify cross-functional resources to implement sustainable solutions.
- Use data analysis to identify how your team will meet company objectives and arrive at the best opportunities for success.
- Collaborate with peers to create and enforce best practices for the team and for campaign processes.
- Act as an extension of the team to ensure client happiness.
Requirements
- 2-3+ years experience in Customer Success, Professional Services, or equivalent client facing role, preferably working with a SaaS or Media vendor.
- Experience of 1 year or more with Salesforce or other CRM platforms is necessary.
- Proficiency in Excel or PowerPoint at an advanced level is also expected.
- Knowledgeable of Pipeline360/Integrate or similar B2B media offerings.
- Willingness to travel for client visits as required by circumstances.
- Strong attention to detail.
- Strong oral and written communication skills.
- Expert project management skills.
- Ability to utilize resources efficiently.
- Desire to work collaboratively with leadership team.
- Strong time management skills.
- Strong quality assurance skills.
- Ability to drive customer conversations towards successful outcomes.
- Monitor team reporting.
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