Restaurant Team Lead

4 weeks ago

Central London, United Kingdom ALL STAR LANES LIMITED Full time

Key Responsibilities:

The Restaurant Manager will be responsible for the overall management of the restaurant, ensuring that it operates efficiently and profitably while maintaining brand standards and a good reputation. This includes organising daily shift briefs for servers, managing the restaurant's business performance, quality standards, and health and safety, as well as staff and customer satisfaction.

Main Responsibilities:

Workplace Policies:

  • To arrive at least 10 minutes before your shift starts
  • To adhere to the uniform policy
  • To maintain a smart and presentable appearance at all times
  • To implement and adhere to the weekly and daily task rotas

Health and Safety:

  • To comply with and follow all health and safety requirements
  • To complete all e-learning modules within 14 days of starting with the company
  • To ensure that employees use company-issued PPE and property as required
  • To comply with COSHH regulations regarding the storage and use of hazardous substances
  • To be fully aware of and comply with fire regulations, ensuring that no fire exits are obstructed
  • To only purchase and use chemicals from All Star Lanes' authorised list of chemicals

Training:

  • To ensure that all training received is recorded in 'Flow' on an ongoing basis and signed off by the manager where necessary
  • To manage training for new and existing trainees, ensuring a minimum venue score of 90%
  • To have read and understood bowling, kitchen, and restaurant etiquette
  • To ensure that all employees receive and complete assigned training modules within 14 days of commencing employment
  • To ensure any additional training or learning is assigned and signed off
  • To monitor all existing and ongoing training

Front of House:

  • To oversee the full restaurant operation
  • To manage the till and booking computer systems
  • To deal efficiently and politely with all calls and enquiries
  • To be friendly and welcoming to all diners
  • To manage all guest enquiries and complaints
  • To manage all bookings, events, and private functions
  • To ensure the restaurant is clean and tidy
  • To leave efficient handover notes
  • To perform any other reasonable duties as required
  • To ensure all open tabs are redeemed and closed
  • To communicate with other departments/managers on any issues related to guests
  • To implement appropriate strategies to resolve company needs

Administration:

  • To ensure that daily and weekly checklists meet company standards and deadlines
  • To assist in daily administration, ensuring booking compliance and all paperwork for private events and packages is completed
  • To review mystery diner reports and create action plans for junior staff members

Leadership:

  • To lead by example, setting the pace and standards
  • To be proactive in problem-solving
  • To work on their own initiative to deal with problems
  • To manage all guest complaints and support employees
  • To communicate effectively via team meetings, email, notice boards, and written reports

Stock Control:

  • To manage low stock levels to ensure the department is adequately stocked with all necessary components
  • To carry out accurate stock takes on a monthly basis as requested
  • To ensure that all stocks, keys, equipment, and chemicals are kept secure at all times
  • To record, monitor, and investigate any anomalies
  • To control broken, worn, or used parts and record them for stock control

Building Maintenance:

  • To record all damaged, faulty, and broken equipment for the duty manager
  • To report any bowling lane issues to a technician
  • To liaise with the tech manager on maintenance issues
  • To ensure the maintenance tracker is up to date and followed up

Ordering/Purchase Orders:

  • To notify the assistant general manager of all substandard or incorrect items received
  • To notify the assistant general manager of missing parts or shortfalls to orders
  • To place orders in the absence of the AGM if required to do so
  • To use only nominated suppliers and petty cash purchases to a minimum
  • To ensure that no unauthorised suppliers are used when ordering unless authorised

Deliveries:

  • To check and sign off all deliveries on the day of arrival and file the delivery note in the corresponding folder. To report any discrepancies to the assistant general manager

HR:

  • To follow the signing in and out of timecards
  • To ensure employee performance is reviewed
  • To ensure yearly employee appraisals are completed

Holidays:

  • To take all holiday requests to the assistant general manager for authorisation and log them in with Fourth
  • To ensure holiday time is taken within the set time limits (currently 1st August to 31st July), when suitable for the business (i.e. business downtime)
  • To ensure all employee holidays are aligned with the holiday policy

  • Restaurant Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Restaurant Associates Full time

    About the RoleWe are seeking an experienced and motivated Restaurant Team Lead to join our team at Restaurant Associates. As a Restaurant Team Lead, you will be responsible for the overall efficient and effective management of the Restaurant, ensuring great quality, consistent food and beverage services.Key ResponsibilitiesPlan and manage the Restaurant and...

  • Restaurant Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Restaurant Associates Full time

    Café and Restaurant Supervisor As a key member of our restaurant team, you will be responsible for the efficient and effective management of our café and restaurant operations. Your main goal will be to ensure high-quality food and beverage services are delivered consistently, meeting our company standards and client expectations. Here are some of the key...

  • Restaurant Service Team Member

    1 month ago

    Central London, United Kingdom Hide Restaurant Full time

    HIDE Restaurant is seeking a skilled Chef de Rang to join our team.We are a Michelin-starred restaurant located in a tranquil oasis in the heart of the city, offering a unique dining experience to our guests.As a Chef de Rang, you will be responsible for managing a section of the restaurant, working closely with the Head Waiter, and providing exceptional...

  • Restaurant Manager

    4 weeks ago

    Central London, London, United Kingdom Bocconcino Restaurant Full time

    Experienced Assistant Restaurant ManagerBocconcino is a renowned Italian restaurant brand with locations in Mayfair and Soho, offering an elegant yet fun dining experience. Known for authentic Italian cuisine, including handmade pastas, fresh seafood, and wood-fired pizzas, Bocconcino also caters events and private dining.With a new Osteria Del Mare...

  • Assistant Restaurant Manager

    4 weeks ago

    Central London, United Kingdom Spring Restaurant Full time

    Spring Restaurant, located in the elegant Somerset House, is seeking an experienced Assistant Manager. If you have a background in high-quality restaurant operations and a passion for exceptional service, we want you to be part of our team! At Spring, we pride ourselves on creating delightful dining experiences where seasonal produce and heartfelt cooking...

  • Restaurant Operations Leader

    4 weeks ago

    Central London, United Kingdom Spring Restaurant Full time

    At Spring Restaurant, we're seeking an experienced Assistant Manager to lead our front-of-house team to create a welcoming atmosphere.Our ethos centers around exceptional service, seasonal produce, and heartfelt cooking.Key Responsibilities:- Inspire and motivate our team to deliver outstanding service.- Collaborate with other department managers to ensure...

  • Assistant Restaurant Manager

    4 weeks ago

    Central London, United Kingdom Spring Restaurant Full time

    Spring Restaurant, located in the elegant Somerset House, is seeking an experienced Assistant Manager. If you have a background in high-quality restaurant operations and a passion for exceptional service, we want you to be part of our team! Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Why...

  • Waiter/waitress Restaurant

    2 weeks ago

    Central London, United Kingdom Bocconcino Restaurant Full time

    Full-time Waiter/WaitressBOCCONCINO SOHO RestaurantIf you are looking for a full-time permanent position and you are flexible to work any days of the week and if you have at least 2 years experience in working as waitress/waiter in a fast-paced luxury or high-end restaurant environment.The ideal waiter/waitress has:- Minimum 2 years of experience in high end...

  • Waiter/waitress Restaurant

    2 weeks ago

    Central London, United Kingdom Bocconcino Restaurant Full time

    Full-time Waiter/WaitressBOCCONCINO SOHO RestaurantIf you are looking for a full-time permanent position and you are flexible to work any days of the week and if you have at least 2 years experience in working as waitress/waiter in a fast-paced luxury or high-end restaurant environment.The ideal waiter/waitress has:- Minimum 2 years of experience in high end...

  • Restaurant Service Manager

    4 weeks ago

    London, Greater London, United Kingdom Scott's Restaurant - Team Member Full time

    Restaurant Service ManagerWe are seeking a dedicated and service-oriented individual to join our team as a Restaurant Service Manager. As a key member of our service team, you will play a pivotal role in delivering an exceptional dining experience, overseeing the coordination of service and ensuring the satisfaction of our guests.Key Responsibilities:Lead...

  • Restaurant Reception Events Manager

    4 weeks ago

    Central London, London, United Kingdom Bocconcino Restaurant Full time

    )Restaurant Reception and Event Manager (Full-time)Bocconcino Soho, is an Italian fine dining restaurant in the heart of Soho. We are looking for an experienced and positive Reception and Events Manager to join our team.The appointed person will need to be charismatic, people and business orientated and able to work until late evening (restaurant closes at...

  • Luxury Restaurant Service Lead

    2 weeks ago

    London, Greater London, United Kingdom Scott's Restaurant Full time

    Scott's Restaurant, a renowned institution in London's esteemed Mayfair district, seeks an accomplished and charismatic Service Lead to oversee the delivery of exceptional dining experiences.Elevate your hospitality career by joining our prestigious team and harnessing your expertise to provide seamless service. As a seasoned professional, you will lead the...

  • Restaurant Team Member

    3 weeks ago

    London, Greater London, United Kingdom Apulia restaurant Full time

    We are looking for a motivated and experienced Team Member to join our restaurant team at Apulia, a vibrant and successful Italian restaurant in London.The ideal candidate will have at least 2 years of experience as a Waiter/Waitress and be willing to learn and grow in their career.Responsibilities will include:Providing exceptional customer service and...

  • Assistant Restaurant Manager

    4 weeks ago

    Central London, London, United Kingdom Spring Restaurant Full time

    Spring Restaurant, located in the elegant Somerset House, is seeking an experienced Assistant Manager. If you have a background in high-quality restaurant operations and a passion for exceptional service, we want you to be part of our team!Why Spring?At Spring, we pride ourselves on creating delightful dining experiences where seasonal produce and heartfelt...

  • Restaurant Team Member

    4 days ago

    London, Greater London, United Kingdom Haz Restaurant Full time

    Job Title: Restaurant Team MemberWe are seeking experienced and enthusiastic individuals to join our restaurant team as a Food and Beverage Assistant. This is an excellent opportunity for those who are passionate about delivering exceptional customer service and working in a fast-paced environment.The ideal candidate will have experience in the food service...

  • Restaurant Service Team Member

    4 weeks ago

    London, Greater London, United Kingdom Norma Restaurant Full time

    We are looking for an exceptional Restaurant Service Team Member to join our vibrant dining team at Norma Restaurant.Norma is a contemporary restaurant, inspired by the rich food and culture of Sicily, with a special emphasis on the Moorish influences of the Island's cuisine.Square Meal has voted Norma one of the top 100 best restaurants in London.We are...

  • Lead Designer

    4 weeks ago

    Central London, London, United Kingdom Zuma Restaurant Full time

    We are looking for a Lead Designer with detailed experience in high-end fit-outs who can support delivering luxury restaurant projects as part of the design team. This role will be based in our Head Office in London with travel to the projects required.The purpose of this job is to work on global projects (various sizes and budgets) including full restaurant...

  • Executive Chef Position in Michelin Restaurant

    4 weeks ago

    Central London, United Kingdom Hide Restaurant Full time

    About HIDEHIDE is an urban oasis from the bustling world, providing a serene atmosphere for its guests. Our restaurant is spread over three floors, featuring two light-filled dining rooms and a breathtaking central staircase.About the RoleWe are seeking a Junior Sous Chef to join our team at HIDE. The successful candidate will work closely with our Executive...

  • Italian Culinary Expert for Bocconcino Restaurant

    4 weeks ago

    Central London, United Kingdom Bocconcino Restaurant Full time

    Chef de Partie - Italian Cuisine ExpertiseBocconcino, a renowned Italian restaurant brand, is seeking an experienced Chef de Partie to join our kitchen team. With locations in Mayfair and Soho, we offer an elegant yet fun dining experience, serving authentic Italian cuisine, including handmade pastas, fresh seafood, and wood-fired pizzas.We are expanding our...

  • Assistant Restaurant Manager

    4 weeks ago

    Central London, South East, United Kingdom Spring Restaurant Full time

    Spring Restaurant, located in the elegant Somerset House, is seeking an experienced Assistant Manager. If you have a background in high-quality restaurant operations and a passion for exceptional service, we want you to be part of our team!Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Why...