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IT Support Specialist

2 months ago

Derby, Derby, United Kingdom People Source Consulting Full time
IT Support Technician Opportunity

We are working with a Tech Consultancy to find two SC Cleared 2nd Line Support Engineers to provide BAU Support and Hardware break/fix for one of their clients in Derby.

Key Information:
  • Duration: 6 months with high likelihood of extensions
  • Pay: Circa £170-£180 per day Inside IR35
  • Location: On-site in Derby, 5 days a week
  • Start Date: ASAP
  • Circa 7.5 working hours per day
The Role:

We are seeking individuals with proven experience in IT Service environments, ideally certified in Dell and Windows technologies. The successful candidate will provide IT Break/Fix Support, escalate issues, and ensure customer demands are met.

Requirements:
  • Proven experience in IT Service environments
  • Certification in Dell and Windows technologies
  • Ability to provide IT Break/Fix Support and escalate issues
  • Ensure customer demands are met and Department/Contract meets SLA performance targets
  • Supporting Dell and HP kit, docking stations, keyboards, mice
  • Windows 10/11 environment, MS Outlook & Office 2016, software installation, and app support
  • Keep skills up to date with IT industry standards
  • Understand and adhere to policies and procedures
  • Maintain and improve customer satisfaction levels

If you have SC clearance and meet the above requirements, we'd love to hear from you.