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Hotel and Rail Consultant

2 months ago

Bradford, Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time
About the Role

We are seeking a highly skilled and experienced Hotel and Rail Consultant to join our team at Corporate Travel Management (CTM) UK. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and suppliers.

Key Responsibilities
  • Customer Service: Provide a high level of customer service and support to both internal and external customers and suppliers.
  • Travel Industry Knowledge: Maintain a good level of understanding of all our hotel reservations and invoicing systems.
  • Guidance and Support: Provide guidance on using CTM online booking tools to clients, while ensuring adherence to organisational travel policies as well as CTM best practice and procedures.
  • Communication: Offer exemplary customer service to clients and suppliers at all times across all methods of communication.
  • Teamwork: Share knowledge and information with colleagues both inter and intra departmentally.
Requirements
  • Customer Service Skills: Excellent customer service skills with the ability to handle multiple queries and requests.
  • Travel Industry Knowledge: Strong knowledge of the travel industry, including hotel reservations and invoicing systems.
  • Communication Skills: Excellent communication skills with the ability to communicate effectively with clients and suppliers.
  • Teamwork: Ability to work effectively as part of a team and share knowledge and information with colleagues.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to think critically and resolve issues efficiently.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we would love to hear from you.