Data Operations Analyst
2 weeks ago
About the Role
The Data Operations analyst plays a key part in maintaining the core set of data required to support ION’s hosted solutions. The analyst is responsible for validating the accuracy of the data and engaging directly with both clients and external data vendors to maintain client satisfaction.
- Maintain data required to support client trading systems.
- Investigate client data incidents from receipt to resolution.
- Prioritize incidents and keep them up to date on the internal incident tracking system.
- Communicate updates effectively and promptly to the client.
- Develop strong working relationships with other departments to assist with the delivery of our service to clients.
- Work with data vendors and exchanges to resolve data queries.
- Understand and process exchange data specifications.
- Build and maintain knowledge of the database structure within the trading platforms.
- Carry out application system checks, aiming to identify and resolve issues before they impact clients.
- Adhere to “best practice” and department procedures for client communications, incident progression, and investigation.
- Participate in team shift patterns and assist with weekend work and out-of-hours escalation when required.
Key Skills and Qualifications
- The Data Operations analyst needs to be dynamic, resilient, and objective, delivering rapid and accurate solutions to the incidents raised by customers.
- Excellent written and verbal communication skills.
- A confident and professional manner.
- Able to manage own time and a changing workload.
- Ability to troubleshoot and approach problem-solving in a logical manner.
- Excellent analytical skills and attention to detail.
- Ability to follow processes and make suggestions for improvements.
- Able to use own initiative, with good attention to detail and strong organizational skills.
- Cooperative approach to working with team members and other departments.
- Able to view situations from a customer perspective and act accordingly.
- A strong desire to develop a deep understanding of financial markets, business flows, and system functionality.
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