IT Technical Support Professional
4 weeks ago
About the Role: We are seeking an experienced Applications & Technical Support Engineer to join our team in Heathrow. The successful candidate will be responsible for providing technical support to our customers and colleagues.
Responsibilities:
- Provide product and application support for customers both off-site and on-site
- Support Sales Engineers in their day-to-day activities
- Test and create reports for technical applications
- Launch new products to sales teams by giving presentations, demonstrations, and tests
- Plan, design, develop, and deliver trainings on existing products
- Control preparation, management, and fixing of demonstration equipment for Sales Engineers
- Develop, update, and disseminate technical guides and tips to increase the knowledge and skill level of the sales force via company intranet and/or electronic newsletters
- Assist salespeople with on-site presentations to customers, as needed
- Identify areas for improvement and implement changes to increase department efficiency
- Understand and observe company/department policies and procedures
- Handle IT-related issues and other duties or projects, as assigned
Requirements:
- Degree educated in an engineering or technical discipline
- Placement/year in industry preferred
- Eligible to work in the UK
- Fully qualified driver's license
Salary and Benefits: £50,000 - £60,000 per annum, depending on experience, plus benefits package.
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