IT Technical Support Professional

4 weeks ago


Heathrow, United Kingdom Clear IT Recruitment Limited Full time

About the Role: We are seeking an experienced Applications & Technical Support Engineer to join our team in Heathrow. The successful candidate will be responsible for providing technical support to our customers and colleagues.

Responsibilities:

  • Provide product and application support for customers both off-site and on-site
  • Support Sales Engineers in their day-to-day activities
  • Test and create reports for technical applications
  • Launch new products to sales teams by giving presentations, demonstrations, and tests
  • Plan, design, develop, and deliver trainings on existing products
  • Control preparation, management, and fixing of demonstration equipment for Sales Engineers
  • Develop, update, and disseminate technical guides and tips to increase the knowledge and skill level of the sales force via company intranet and/or electronic newsletters
  • Assist salespeople with on-site presentations to customers, as needed
  • Identify areas for improvement and implement changes to increase department efficiency
  • Understand and observe company/department policies and procedures
  • Handle IT-related issues and other duties or projects, as assigned

Requirements:

  • Degree educated in an engineering or technical discipline
  • Placement/year in industry preferred
  • Eligible to work in the UK
  • Fully qualified driver's license

Salary and Benefits: £50,000 - £60,000 per annum, depending on experience, plus benefits package.



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