Highly Skilled Support Assistant
1 week ago
Company Overview
Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing a range of primary, community, mental health, acute and elective hospital services for a population of around 690,000 across North Wales.
About the Role
We are seeking a highly skilled support assistant to join our team at Ysbyty Glan Clwyd. The successful candidate will be responsible for providing a comprehensive switchboard service to the health board, handling internal and external calls, and operating the internal paging system.
Main Duties
The main duties of the job include:
- Providing a high-quality switchboard service to the health board, answering internal and external calls, and responding to queries.
- Operating the internal paging system, contacting staff for both internal and external calls, and bleeping long-range pagers with numeric and verbal information.
- Carrying out emergency procedures, including cardiac arrest, fire, major incident, and personal attack, and maintaining records according to standing instructions and operational procedures.
- Replacing batteries for internal paging receivers, arranging replacements if faulty, and providing instructions on correct usage.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of Welsh language is essential for this post.
- A basic salary of £20,000 - £22,000 per annum, depending on experience.
Working for Us
As a member of our team, you can expect:
- A supportive working environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The opportunity to make a real difference in the lives of patients and communities across North Wales.
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