Product Support Technician

7 days ago


Leeds, Leeds, United Kingdom Tbwa ChiatDay Inc Full time
About the Role

We are looking for a highly motivated Product Support Technician to join our support team. In this role, you will work closely with our engineering department to resolve customer issues and improve our product offerings.

Key Responsibilities:

  • Provide technical support via phone, email, or live chat.
  • Assist with client software installation, hardware modification, and problem resolution.
  • Collaborate with the global support team to deliver exceptional customer service.

Requirements:

  • 1-2 years of technical support experience.
  • Associate degree in Computer Science, IT, sports science, or equivalent experience.
  • Fluent English and strong communication skills.
  • Experience with support ticketing platforms, such as Salesforce and Zendesk.

Benefits:

  • A competitive salary range of $70,000 - $90,000 per year.
  • Ongoing training and development opportunities.


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