Regional Operations Manager

17 hours ago


West Devon, United Kingdom Gold Care Homes Full time

**About Us**

Gold Care Homes is a leading national care provider, delivering exceptional services to the elderly in the South of England.

The company has grown significantly since its establishment in 1999, operating 34 care homes across the region. Our comprehensive range of services includes residential, nursing, frail elderly, and dementia care.

This pivotal role within our organization will play a crucial part in ensuring the success of our care homes.

Job Description
  • Operate across the group, providing support as needed by the company and services.

The role involves managing short-term assignments, which may include quality improvement, new service commissioning, proactive trouble shooting, closure, or specific KPI improvements such as occupancy growth, agency reduction, and recruitment.

You will be based in one of our care homes, with occasional travel outside your immediate location, sometimes requiring overnight stays.

We are seeking an experienced professional with:

  • Achieving business goals and revenue targets.
  • Overseeing daily operations, managing budgets, and setting performance objectives.
  • Recruiting, training, and supporting general managers, conducting regular performance appraisals.
  • Developing and implementing business, marketing, and advertising plans.
  • Planning, evaluating, and optimizing operations for efficiency and cost-effectiveness.
  • Ensuring products and services comply with regulatory and quality standards.
  • Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
  • Dealing with escalated customer issues, incident reports, and legal actions.
  • A minimum 3 years of management and leadership experience.
  • Excellent communication skills, both verbal and written.
  • Proven IT experience, including Word and Excel.
  • Able to take accountability for Health and Safety.
  • Full clean driving licence.
  • Demonstrate up-to-date knowledge and understanding of the Care Sector and the regulatory framework.

**Salary and Benefits**

  • Starting salary from £55k + car allowance.
  • ESAS – Salary Advance.
  • Employee Assistance Programme.
  • Perkbox.
  • Employee of the Month.
  • Long term service awards.
  • Blue Light Card.
  • Professional Development.
  • Refer a Friend.


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