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Contact Centre Professional
2 months ago
We are seeking a highly skilled and motivated Contact Centre Advisor to join our team at UK Biobank. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service to our participants, ensuring their needs are met and their experiences are positive.
Key Responsibilities- Provide timely and effective responses to participant inquiries via phone and email.
- Update CRM systems with accurate participant data, ensuring seamless communication and record-keeping.
- Collaborate with colleagues to implement service improvements and drive quality initiatives.
- Achieve key performance indicators (KPIs) to ensure high-quality service delivery and meet service level agreements (SLAs).
- Work in accordance with established policies and procedures, maintaining confidentiality and adhering to data protection protocols.
- Proven experience in a contact centre environment, with a focus on customer service and quality.
- Ability to engage and communicate effectively with diverse stakeholders, including participants, colleagues, and external partners.
- Strong attention to detail, with a focus on accuracy and precision in data entry and record-keeping.
- Experience with contact centre/CRM software systems, with a willingness to learn and adapt to new technologies.
- Excellent organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
- A competitive salary and benefits package, including 26 days' annual leave, flexible working arrangements, and a range of employee discounts.
- Opportunities for professional development and growth, with a focus on supporting your career aspirations.
- A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion.
- Access to cutting-edge technology and resources, with a focus on innovation and continuous improvement.
