Debt and Benefits Specialist

2 weeks ago

London, Greater London, United Kingdom The Royal British Legion Full time
Debt, Benefits and Money Adviser Role

We are seeking a skilled Debt, Benefits and Money Adviser to join our team at The Royal British Legion. As a Debt, Benefits and Money Adviser, you will provide expert advice and guidance to individuals experiencing financial difficulties, helping them to navigate the complex benefits system and achieve financial stability.

Key Responsibilities:
  • Provide comprehensive debt advice and guidance to beneficiaries, including face-to-face, telephone, and email interactions.
  • Carry out income maximisation through identifying and advising on benefit entitlement, and the take-up of appropriate benefits.
  • Deliver specialist level welfare benefits casework, including the preparation of written submissions and representation at appeal tribunals.
  • Work closely with colleagues to ensure a high-quality and consistent service to beneficiaries.
Requirements:
  • Strong knowledge of the benefits system and debt advice principles.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Full training and coaching will be provided to ensure you have the skills and knowledge required for the role.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and training.
  • A supportive and collaborative work environment.
  • The chance to make a real difference to the lives of our beneficiaries.

We are committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

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