Mortgage Development Specialist
3 weeks ago
About the Role
We are seeking a skilled and customer-focused individual to join our Mortgage Intermediary Development team as a Mortgage Development Specialist. In this role, you will be responsible for providing exceptional service to mortgage professionals, brokers, and intermediaries over the phone and through web chat.
Key Responsibilities
- Deal with a diverse range of people, understanding their needs, and providing guidance and support.
- Grow knowledge of mortgage policies and products to deal with various enquiries and make informed decisions.
- Work collaboratively with the team to achieve quality goals and measures.
What We Offer
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity, and shared parental leave
- Extensive wellbeing support
- My Lifestyle retail discounts
- Service recognition
Requirements
- Recent experience of working in a fast-paced, customer-focused role
- Great communication skills
- Evidence of dealing with and understanding complex situations
About Us
As a mutual, we have always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We are serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you will make us stronger.
We understand the need for flexibility, so wherever possible, we will consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
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