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Premier IT Support Engineer

3 weeks ago


London, Greater London, United Kingdom Premier Group Recruitment Full time
Job Description:

We are looking for an IT Service Desk Expert to join our team at Premier Group Recruitment. Our client, a leading MSP in London, requires an experienced engineer to provide top-notch technical support to their customers.

The ideal candidate will have a strong background in managed services, excellent communication skills, and a passion for delivering exceptional customer experiences.

About the Company:

Our client is a well-established MSP in the City of London, providing innovative technology solutions to businesses across various industries.

Key Responsibilities:

  • Providing technical support for complex and challenging tickets
  • Collaborating with internal teams to resolve issues efficiently
  • Participating in continuous learning and professional development

Requirements:

  • Proven experience in Managed Services
  • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls)
  • ITIL Framework proficiency
  • Cloud expertise (Microsoft 365, Azure IaaS)
  • Proficiency in core Microsoft services (Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot)
  • Advanced troubleshooting skills for Microsoft Server and Desktop Operating Systems
  • Experience with Hyper-V and/or VMware virtualization environments
  • Knowledge of enterprise backup and recovery solutions
  • Strong understanding of security best practices

Salary: £37,000 per annum

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