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Premier IT Support Engineer
3 weeks ago
We are looking for an IT Service Desk Expert to join our team at Premier Group Recruitment. Our client, a leading MSP in London, requires an experienced engineer to provide top-notch technical support to their customers.
The ideal candidate will have a strong background in managed services, excellent communication skills, and a passion for delivering exceptional customer experiences.
About the Company:
Our client is a well-established MSP in the City of London, providing innovative technology solutions to businesses across various industries.
Key Responsibilities:
- Providing technical support for complex and challenging tickets
- Collaborating with internal teams to resolve issues efficiently
- Participating in continuous learning and professional development
Requirements:
- Proven experience in Managed Services
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls)
- ITIL Framework proficiency
- Cloud expertise (Microsoft 365, Azure IaaS)
- Proficiency in core Microsoft services (Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot)
- Advanced troubleshooting skills for Microsoft Server and Desktop Operating Systems
- Experience with Hyper-V and/or VMware virtualization environments
- Knowledge of enterprise backup and recovery solutions
- Strong understanding of security best practices
Salary: £37,000 per annum
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